Privacy Policy

1. Who is responsible

Veldis LLC, 1099 South 1100 West, Lehi, UT 84043, USA, is responsible for personal data about visitors to this website, people who contact us, and the account holders of our customers.

For the content that customers put into the service (projects, tasks, comments, files and the names and emails of their users), our customer decides what is processed and why. We act on the customer’s behalf, under the Data Processing Agreement. If you are a user of a customer’s workspace, please contact that customer first.

2. What we collect

When you visit this website

Our servers record technical data needed to deliver pages and keep them secure, such as IP address, browser type and the pages requested. This website does not use advertising or analytics cookies.

When you contact us

Your name, email address, company and the content of your message, plus any details you choose to add.

When your organization subscribes

Contact details of the people who manage the subscription, account details of users (name, email, password stored in hashed form), settings and preferences, and records of use needed to run and secure the service.

3. Why we use it

• To answer your questions and discuss a plan with you (steps before a contract, or our legitimate interest in replying).
• To provide the service, manage subscriptions and send service emails such as notifications you have chosen (performance of our contract).
• To keep the website and service secure and to prevent misuse (legitimate interest).
• To meet legal obligations, such as keeping business records.

We do not sell personal data, and we do not use it for advertising.

4. Who receives it

We share personal data only with service providers who help us run Veldis, under contracts that require them to protect it:

• our hosting provider, which stores and serves the website and the service;
• an email delivery provider, which sends notifications and service emails;
• providers that help us administer subscriptions and keep business records.

We may also disclose data when the law requires it.

5. How long we keep it

• Messages you send us: up to three years after our last exchange, unless they become part of a customer relationship.
• Account data: for the life of the subscription, then deleted within the period described in the Data Processing Agreement.
• Server logs: for a short period needed for security, generally no more than ninety days.
• Business records: as long as the law requires.

6. Security

Connections to this website and the service are encrypted with HTTPS. Access to the service is protected by password and limited by roles set per project. Our staff access customer data only when needed to provide support or keep the service running.

7. Your rights

Depending on where you live, you may have the right to access, correct, delete or receive a copy of your personal data, to object to or restrict some uses of it, and to withdraw consent where we rely on consent. Residents of some US states have similar rights under state law. We will not treat you differently for exercising them.

To make a request, write to contact@veldis.app. We may need to confirm your identity before acting. You can also complain to your local data protection authority.

8. International transfers

Veldis LLC is based in the United States, and our providers may process data in other countries. Where the law requires it, we use appropriate safeguards for transfers.

9. Children

The service is meant for businesses and is not directed at children under 16.

10. Changes

We will post any update on this page with a new date. If a change is significant, we will tell account holders by email.

11. Contact

Veldis LLC, 1099 South 1100 West, Lehi, UT 84043, USA. contact@veldis.app · +1 435 264 1827.